Shipping & returns

Shipping Policy

Orders are shipped Monday through Friday. Major holidays like Christmas and Labor Day are not included in transit times. We ship packages using USPS and UPS. This normally takes 2-3 transit days, but may take up to 10. If your package goes missing, contact us at info@visavisnantucket.com.

Please allow order processing time of 1-3 business days.  Orders placed on weekends or holidays will be processed the following business day. Once order has been processed and shipped, you will receive tracking information via email. 

Return Policy

Merchandise purchased in store may be returned with tags, in new and unused condition, for store credit/exchange up to 7 days after purchase. Receipt required. ​All jewelry, sale items and special orders are FINAL SALE.

 

All non-clothing items purchased via website, social media, or phone may be returned with tags, in new and unused condition, for store credit/exchange up to 7 days after receipt of shipment. Clothing purchased via website, social media, or phone may be returned with tags, in new and unused condition, for a full refund up to 7 days after receipt of shipment. All returns must be postmarked within 7 days of receipt and tracking information provided to be eligible for a refund.

Exchange Policy

We are happy to exchange items ordered for different sizes, colors or for an even STORE CREDIT.

Your exchange will be processed in 1-3 business days after the originally ordered item has been returned. We will send you the new item you are exchanging at no cost. 

Damaged Items:

If any item should be received damaged, please contact us within 48 hours of receiving by emailing us at info@visavisnantucket.com.

 

Please be prepared to provide us with the order number. We may also ask for a photo of the damaged/defective merchandise, if necessary.

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• PO Box 1438 • 34 Main Street • Nantucket, MA 02554 • T: 508.228.5527 • info@visavisnantucket.com